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Calls from across the country flood 911 call center after Terence Crutcher shooting

Calls from across the country flood 911 call center after Terence Crutcher shooting (KTUL)

It was a shooting that could have turned Tulsa upside down.

On Sept. 16, 2016, Terence Crutcher was shot and killed by Tulsa Police Officer Betty Shelby. Tulsa remained peaceful, but demonstrations and marches happened daily, demanding justice for Crutcher.

While peaceful voices echoed in the streets of Tulsa, the 911 call center was flooded with calls offering a different take on the situation.

Dispatch: “Tulsa Police Department?”
Caller: “What you guys did is deplorable. You’re a bunch of God d*** pigs.”

RELATED | Tulsa Police Department emails show fear of riots after Terence Crutcher shooting

Dispatch: “Police non-emergency.”
Caller: “I just want to tell you guys shame on your police department for murdering your own citizens who pay tax dollars. You guys are criminals, OK?”

The Sept. 19 video release thrust Tulsa into the national spotlight, drawing 911 calls from across the country. The stress was obvious as dispatchers fielded call after call.

Caller: “But I thought you said you had other 99-911 calls to take?”
Dispatch: “I took about three when we were not on the phone.”
Caller: “Don’t do me, I know how the system works OK, come on now.”
Dispatch: “We’re the same dispatchers. We do 911 and emergency… I’m looking in my directory give me just a second.”
Caller: “Talking about you took three emergency calls in a few seconds? Come on now, don’t f****** lie.”

Other calls were shorter.

Dispatch: “Do you need police, fire or medical?”
Caller: “I’m going to blow those cops to the God d*** clouds.”

“We have tough people out there, they take all kinds of calls,” said Terry O’Malley with the 911 call center. “We had people crying. We had a seasoned veteran call taker in tears because of all the abuse that was coming down.”

O’Malley says many of the 911 calls were from outside of Tulsa, like one woman from California.

Caller: “Who do I speak to in regards to, I don’t know, I’m hiring a lawyer to sue your police department.”

Another call was from a man living in Texas.

Dispatch: “But if you’re just having a concern about the police department, you need to call that number.”
Caller: “I’m sorry you feel that way. I’m calling you from Texas so I don’t know your area code.”

Dispatchers continuously handed out the phone number for the mayor's action line.

Dispatch: “OK, you can call our mayor's action line.”
Caller: “Your what?”
Dispatch: “Our mayor’s action line.”
Caller: “Why would I want to call your mayor’s action line?”

Dispatchers also gave callers the number to the police department.

Dispatch: “That number is 918-596-9378.”
Caller: “Alright, f*** you once again.”

Dispatch officials say if you have a complaint about the police department or any other city agency, please do not call 911 or the non-emergency number. Instead, call the mayor’s action line. If you live in Tulsa, that number is 311. If you are outside of Tulsa, the number is 918-596-2100.

READ | Terence Crutcher shooting case

Tulsa Police Department released seven 911 calls to Channel 8’s I-team. Below are recordings of the phone calls. The I-team has transcribed the calls. However, we want to issue a warning to viewers -- some the language is not suitable for children and may be offensive to some.

Call #1

Dispatch: Tulsa Police Department?
Caller: What you guys did is deplorable. You’re a bunch of God D*** pigs.

Call #2

Dispatch: Police department.
Caller: Yes, who am I speaking with?
Dispatch: My name is Rob.
Caller: Um, yes the reason why I called this morning is because I don’t understand how come you guys are keeping violent and racist cops killing innocent people every day. Do you guys know that there’s so many people on Facebook talking about retaliating, getting on cops? Why do you guys want to (inaudible) to happen to innocent people?
Dispatch: OK ma'am, what I can do is give you the number to the IA office and you can talk to them, ma'am.
Caller: Who do I need to speak with?
Dispatch: The IA office ma'am. I can give you their number if you want to call.
Caller: I need (their) number.
Dispatch: It’s 918-
Caller: Excuse me.
Dispatch: It’s 918-
Caller: It’s a dog gone shame how people can… because of a person’s skin color. (inaudible) 918.
Dispatch: 596…
Caller: (inaudible) so many kids in this world.
Dispatch: 9379.
Caller: 9371? I hope that you not racist cops.

Call #3

Dispatch: Tulsa Police Department non-emergency?
Caller: So, I just called the chief's line and I didn’t get anybody.
Dispatch: Let me look it up and make sure I gave you the right number.
Caller: But I thought you said you had other 99 911 calls to take?
Dispatch: I took about three while we were not on the phone.
Caller: Don’t do me I know how the system works, OK, like, come on now.
Dispatch: We’re the same dispatchers we do 911 and non-emergency.
Caller: That number that you gave me was just a general phone number, it didn’t go any chief’s line.
Dispatch: OK, I’m going to look it up again… I’m looking in my directory, give me just a second.
Caller: Talking about you took three emergency calls in a few seconds? Come on now, don’t fu**** lie. That’s why we’re in this fight (inaudible) you’re f***** killing people and lying about it.
Dispatch: OK, that’s the same number that I have so if it rolls into a voicemail you’re going to have to leave a voicemail. The number is 918-596-9378.
Caller: Alright, f*** you once again.
Dispatch: OK, bye-bye.

Call #4

Dispatch: Police non-emergency.
Caller: I just want to tell you guys shame on your police department for murdering your own citizens who pay tax dollars. You guys are animals. OK?
Dispatch: Thank you.
Caller: You have a great day.

Call #5

Dispatch: 911, do you need police, fire or medical?
Caller: I’m going to blow those cops to the God d*** clouds. (laughter)

Call #6

Dispatch: Police department.
Caller: Hi my name is Raegen how are you?
Dispatch: I’m good how are you?
Caller: I’m good. So I just wanted to call and let you know that, well actually I live in California and I see what’s going on with your police department on the news. And um, who do I speak to in regards to, I don’t know, I’m hiring a lawyer to sue your police department.
Dispatch: OK you’ll need to call the mayor's action center, it’s 596-2100.
Caller: Can you connect me there?
Dispatch: I can’t no. I can give you the phone number which is the 918 area code 596-2100.
Caller: And then who do I speak to in regards to that?
Dispatch: You can just ask them, I’m not sure.
Caller: OK, well hopefully that murder cop gets arrested. Let your police department and your chief of police, actually, do you want to go ahead and transfer me to the chief of police?That would be great.
Dispatch: I can give you that phone number, I can’t transfer you again.
Caller: Alright, one moment. What is that number please?
Dispatch: It’s 918-596-9378.
Caller: 918-596-3978?
Dispatch: 9378.
Caller: 9378… alright, thank you.

Call #7

Dispatch: Police department.
Caller: Yes ma'am, I’m looking on the internet and I see a variety of different divisions for your organization. Are you the right guy for me to call?
Dispatch: What do you mean, for a job?
Caller: Nope.
Dispatch: Hm… What do you mean?
Caller: To talk to a human that has a concern about the police department.
Dispatch: OK, you can call our mayor’s action line.
Caller: Your what?
Dispatch: Mayor’s action line.
Caller: Why would I want to call your mayor's action line?
Dispatch: That’s, if you have a concern about the police department, that’s who you would contact.
Caller: You’re assuming it’s a negative concern.
Dispatch: It doesn’t matter. I have no, I’m just a dispatcher, call taker. I have no-
Caller: Do you have a sergeant on duty at this moment?
Dispatcher: All of the officers are out on the field.
Caller: Do you have another human I can talk to?
Dispatcher: They’re going to tell you the same thing, they’re all dispatchers.
Caller: Well, what if a guy, just a regular guy calls to tell you they’re concerned about what’s going on and the honor of the Tulsa Police Department and describe a conversation that he or she just had with the NAACP, would that be ignored?
Dispatcher: That would be, you need to call the mayor’s action line.
Caller: Will I talk to a human being?
Dispatcher: I’m not sure. I think they’re there from 8 to 5 so you would probably talk to a human being.
Caller: If you need the police someday, would you like to talk to a human?
Dispatcher: Do you need the police to respond?
Caller: I asked you a question, if you need the police someday, would you like to talk to a human?
Dispatch: Yes, and you’re calling the right place if you need-
Caller: Correct. So give me the number.
Dispatcher: It’s 596- 2100. If you need the police to respond, you need to talk to me. But if you’re just having a concern about the police department you need to call that number.
Caller: I’m sorry that you feel that way. I’m calling you from Texas so I don’t know your area code.
Dispatcher: OK, it’s 918-596-2100.
Caller: Thank you ma'am I appreciate your time.
Dispatcher: Thank you.

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